How to Use Ask My Accountant in QuickBooks Online? Your Comprehensive Guide


QuickBooks Online provides a convenient feature called "Ask My Accountant," designed to streamline communication between users and their accountants. This feature facilitates collaboration and ensures that both parties have access to the necessary information. In this guide, we'll walk you through the steps of using Ask My Accountant in QuickBooks Online, making the process seamless and efficient.

Step 1: Accessing Ask My Accountant

To begin, log in to your QuickBooks Online account. Once logged in, navigate to the left-hand menu and click on the "Accountant" tab. From the drop-down menu, select "Ask My Accountant."

Step 2: Initiating a Query

After accessing Ask My Accountant, you'll find a user-friendly interface where you can initiate queries or share information with your accountant. Click on the "Ask a question" or "Share document" button, depending on your specific needs.

Step 3: Formulating Your Query

When asking a question, be specific and provide all relevant details. Clearly outline the issue or topic you'd like assistance with. This ensures that your accountant can address your query accurately and promptly.

Step 4: Attaching Documents

If you need to share documents with your accountant, use the "Share document" option. Click on the button, select the files you want to share, and attach them to your message. This feature streamlines document exchange, eliminating the need for external communication channels.

Step 5: Review and Send

Before finalizing your query or document sharing, take a moment to review your input. Ensure that all details are accurate and complete. Once satisfied, click the "Send" button to dispatch your message to your accountant.

Step 6: Monitor Communication

QuickBooks Online keeps a record of your communication with your accountant. To track the progress of your queries or review responses, simply revisit the "Ask My Accountant" section under the "Accountant" tab.


In conclusion, leveraging the "Ask My Accountant" feature in QuickBooks Online can significantly enhance collaboration and communication with your accountant. By following these step-by-step instructions, you can make the most of this tool, ensuring a smooth and efficient exchange of information.

Remember, effective communication with your accountant is key to maintaining financial accuracy and achieving business success. Use the "Ask My Accountant" feature in QuickBooks Online to its full potential, and enjoy the benefits of a streamlined accounting process.

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