How to Close QuickBooks Online Account? Your Comprehensive Guide


Closing your QuickBooks Online account is a straightforward process that ensures all your financial data is handled securely. Follow these steps to smoothly close your QuickBooks Online account.

Step 1: Log In and Navigate to Account Settings

1.1. Open your web browser and log in to your QuickBooks Online account.

1.2. Navigate to the Gear icon in the upper right corner and select "Account and Settings."

Step 2: Choose the Billing & Subscription Tab

2.1. Within the Account and Settings page, select the "Billing & Subscription" tab on the left-hand menu.

2.2. Review your subscription details and ensure all necessary information is up-to-date.

Step 3: Cancel Subscription

3.1. Locate the "Cancel Subscription" hyperlink at the bottom of the Billing & Subscription tab.

3.2. Click on the link, and QuickBooks Online will guide you through the cancellation process.

Step 4: Answer Survey Questions

4.1. QuickBooks Online may ask you to provide feedback through a survey. This step is optional but can help Intuit improve its services.

4.2. Answer the survey questions or skip this step if you prefer.

Step 5: Confirm Cancellation

5.1. Before the final cancellation, QuickBooks Online will confirm your decision. Review the details and proceed.

5.2. Follow any additional prompts to complete the cancellation process.

Step 6: Review Confirmation Email

6.1. After successfully canceling your subscription, QuickBooks Online will send a confirmation email to the address associated with your account.

6.2. Review the email to ensure your account closure is confirmed.

Additional Tips:

  • Ensure all outstanding invoices, transactions, and payroll are settled before canceling your subscription.

  • Save or export important reports or data for your records before closing the account.

  • If you have a QuickBooks Online accountant, inform them of your decision to close the account.


Closing your QuickBooks Online account is a simple process when following these steps. Always remember to review your financial data, settle outstanding matters, and keep a record of important information. If you encounter any issues, reach out to QuickBooks Online support for assistance.

By following this step-by-step guide, you can confidently close your QuickBooks Online account, ensuring a smooth transition and safeguarding your financial information.

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