How to Write Off Accounts Receivable in QuickBooks Online? Your Comprehensive Guide

In the realm of accounting and bookkeeping, managing accounts receivable is a crucial aspect of maintaining financial health for any business. QuickBooks Online, a popular accounting software, provides users with a seamless process for writing off accounts receivable when necessary. This step-by-step guide will walk you through the process, ensuring clarity and ease in managing this financial aspect.

Step 1: Navigate to QuickBooks Online Dashboard

Begin by logging into your QuickBooks Online account. Once on the dashboard, locate the navigation menu on the left-hand side.

Step 2: Select the "Sales" Tab

Click on the "Sales" tab to access the sales-related functions in QuickBooks Online. This is where you'll find tools and options related to accounts receivable.

Step 3: Choose "Customers"

Under the "Sales" tab, select "Customers." This will take you to a page where you can manage customer-related transactions and accounts.

Step 4: Find the Customer with Outstanding Receivables

Identify the customer account with the outstanding receivables that you want to write off. Click on the customer's name to view their details.

Step 5: Create a Credit Memo

To write off the accounts receivable, you'll need to create a credit memo. Click on the "+ New" button and choose "Credit Memo" from the drop-down menu.

Step 6: Fill in Credit Memo Details

In the credit memo form, enter the necessary details, including the customer name, the product or service associated with the receivable, and the amount to be written off. Ensure the date is accurate.

Step 7: Apply the Credit Memo to the Invoice

After creating the credit memo, apply it to the specific invoice you wish to write off. Connect the credit memo to the outstanding invoice by selecting it from the list of transactions.

Step 8: Save and Close

Once all details are accurately filled in, click "Save and Close" to finalize the process. QuickBooks Online will now adjust the accounts receivable balance accordingly.

Step 9: Review the Write-Off in Reports

For a comprehensive overview, review the write-off in QuickBooks Online reports. Navigate to the "Reports" tab and select "Customers & Receivables" to ensure the write-off is reflected accurately.


By following these simple yet effective steps, you can easily write off accounts receivable in QuickBooks Online. This ensures your financial records remain accurate and up-to-date. Incorporating this process into your regular accounting routine will contribute to the overall health and accuracy of your business's financial statements. Streamlined and efficient, QuickBooks Online empowers users to manage accounts receivable with finesse, making financial management a breeze.

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