How to Zero Out Accounts Receivable in QuickBooks? Your Comprehensive Guide

Managing accounts receivable is a crucial aspect of maintaining financial health for businesses. QuickBooks, a widely used accounting software, offers a user-friendly platform to streamline this process. In this guide, we will walk you through the steps to zero out accounts receivable in QuickBooks, ensuring accuracy and efficiency in your financial records.

Step 1: Log in to QuickBooks

Begin by logging in to your QuickBooks account. Once logged in, navigate to the dashboard, and ensure you have the necessary permissions to access and modify accounts receivable.

Step 2: Access Customer Center

Locate the "Customers" tab on the main menu and click on "Customer Center." This section provides a comprehensive overview of your customer-related transactions.

Step 3: Review Outstanding Invoices

In the Customer Center, review the list of outstanding invoices. Identify the invoices you want to zero out, ensuring they are accurate and necessary for reconciliation.

Step 4: Create a Credit Memo

To offset the outstanding invoices, create a Credit Memo for the respective customers. Click on the "Customers" tab, select "Create Credit Memos/Refunds," and fill in the necessary details. This step essentially credits the customer's account, nullifying the outstanding balance.

Step 5: Apply Credit Memo to Invoices

After creating the Credit Memo, go back to the outstanding invoices in the Customer Center. Apply the credit memo to the specific invoices you want to zero out. QuickBooks will automatically adjust the balances accordingly.

Step 6: Run a Receivables Report

For verification, run a Receivables Report to ensure that the accounts receivable balance reflects the adjustments made. This step helps in maintaining accurate financial records and provides a clear audit trail.

Step 7: Reconcile Accounts

If you use the reconciliation feature in QuickBooks, make sure to reconcile your accounts to ensure that the adjustments align with your bank statements. This step adds an extra layer of accuracy to your financial records.


Zeroing out accounts receivable in QuickBooks is a straightforward process when you follow these steps diligently. By creating credit memos and applying them to specific invoices, you can maintain accurate financial records and ensure your accounts receivable is reflective of actual transactions. Regularly reviewing and reconciling accounts will contribute to the overall financial health and efficiency of your business.

Remember to save your work periodically and back up your QuickBooks data regularly to prevent any potential data loss. Implementing these steps will not only streamline your accounting processes but also contribute to the overall success of your business.

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